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Troubleshooting Outlook Express Error 0x800CCC0D or 0x800CCC0E

Here are several steps you can use to solve these common Outlook Error messages (0x800CCC0D or 0x800CCC0E):

1) Outlook and Outlook Express sometimes experience connection issues to SMTP servers. If you did not change anything since you last checked your mail, then simply restarting Outlook will often times solve this problem.

2) If restarting Outlook Express didn't fix your problem, check that your settings are correct. You can view your settings in the Tools->Accounts menu option. Your settings should be similar to:

Username: [email protected]
(Yes, you need to include the @yourname.com in your username)

Password: yourpassword

SMTP Server: yourname.com
POP3 Server: yourname.com

Also, be sure that SMTP Authentication is enabled.

3) If that still doesn't fix your problem. Make sure that you are able to connect to our servers. Attempt to run the following command in a Windows command prompt or the UNIX command line (Mac OS X or Linux): (Start>Run)

telnet www.yourname.com 25

If you do not see something like the following:

220-dc2-web32.assortedinternet.com ESMTP Exim 4.44 #1 Wed, 09 Mar 2005 02:48:53
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

then you are not connecting to our servers at all. Check to make sure you are connecting to the Internet. Also, check with your network administrator or your ISP to make sure you can connect outbound to ports 110 and 25.

You may also want to check your Firewall settings, and security settings to make sure that you are not accidently blocking these ports.

If none of these solutions help, please contact us for support.

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